Research, analytics, and advisory services, supported by proprietary technology.
Trusted by organizations across industries
Know what is really happening in your market.
We design and run the studies that show what customers, employees, and citizens really think: surveys, interviews, focus groups, and brand, CX, and reputation tracking.
Who we hear from
Understand what is driving your results.
We unify your research results with your operational data, then model the drivers, forecast outcomes, and rank what actually matters.
Driver analysis
Ranked by impact+6 pts
CSAT, 90-day forecast if the top driver is fixed
Know exactly what to do next.
Prioritized recommendations and a sequenced roadmap: what to do first, who owns it, and how you measure progress.
Prioritization
Impact vs effortFrom recommendation to results. Every engagement is delivered through the Intellimark Hub and mobile app, with assigned owners, progress tracking, and notifications.
Explore the Hub →Six kinds of teams come to us. Here’s who they are, the problem each one brings, and exactly how we help solve it.
For: Customer Success · Marketing · RevOps
The problem: “Customers are leaving, and you can’t tell which fixes would keep them.”
How we help
We measure satisfaction, find what really drives loyalty, predict who is about to churn, and rank the actions worth taking.
For: HR · People Ops
The problem: “Good people are quitting, and engagement surveys don’t tell you why.”
How we help
We find what drives engagement and attrition in your workforce, then help you act on it and track the change.
For: Marketing · Brand · Strategy
The problem: “You invest in your brand but can’t prove it’s winning against competitors.”
How we help
We track brand health and reputation against your competitors and test ideas with your market before you spend on them.
For: Local Government · Agencies · NGOs
The problem: “Residents are losing trust, and their feedback arrives as complaints, not priorities.”
How we help
We turn citizen feedback into ranked service priorities and measure whether trust and satisfaction improve.
For: Analytics · Finance · Executive
The problem: “You have plenty of data, but no one can connect experience to revenue.”
How we help
We connect research, operational, and financial data to show which experiences drive revenue and forecast what happens next.
For: Executives · Strategy · Operations
The problem: “You have the findings, but nothing is changing on the ground.”
How we help
We turn findings into a prioritized roadmap with owners, then support delivery and measure the results.
Market, concept, and price testing that set the launch strategy before a single unit shipped.
Structured listening that turned citizen feedback into clear, ranked service priorities.
A full rebuild and migration of the Creativ KS storefront to a faster, bilingual site built to turn visitors into project inquiries.
Quantifying how much more Promoters spend than Passives and Detractors, then simulating the revenue from moving customers up a tier.
Modeling sentiment before it is measured, forecasting satisfaction from behavioral signals.
Synthetic personas grounded in real customer data, running focus groups and concept tests in hours instead of weeks.
Rigorous quantitative and qualitative methods, built on decades of practice.
Predictive and prescriptive models that explain the past and shape the next move.
Senior consultants who translate insight into decisions and action plans.
Intellimark Hub powers every engagement end to end.
Every client engagement is supported by Intellimark Hub, giving you access to insights, dashboards, reporting, and progress tracking, on desktop and mobile.
Sourced perspectives on customer experience research, analytics, and advisory.
Agentic AI will resolve most routine service contacts on its own, but the customers who matter most still want a human, and the firms that win will design for both.
Synthetic data earns its place when real customer data is too scarce, too sensitive, or too slow to move, and only when you can prove the copy behaves like the original.
Most experience programs measure feeling and hope it pays off. The ones that compound do the opposite: they start from the money and work back to the moments that move it.
Book a consultation and we’ll show you what your data is already telling you.
Book a Consultation