Turn Data Into Decisions
Research, analytics, and advisory services, supported by proprietary technology.
Trusted by organizations across industries
What we do
We collect the right data, connect it to your business, and create the systems that act on it.
Research
Surveys, interviews, focus groups, citizen engagement, and reputation monitoring.
- Surveys, interviews & focus groups
- Brand, CX & reputation tracking
- Competitive & market intelligence
- Public-sector & citizen research
Analytics
Feedback, operational, CRM, financial, employee, and market intelligence, unified.
- Descriptive, predictive & prescriptive models
- Churn, CLV & satisfaction forecasting
- Root-cause & driver analysis
- One unified view across sources
Advisory
Recommendations, prioritization, roadmaps, and action plans you can run on.
- Recommendations & decision support
- Prioritized, sequenced roadmaps
- Action planning & implementation
- Performance & ROI tracking
Outcomes
What are you trying to solve?
Customer Retention
Understand why customers leave and what keeps them loyal.
Service Quality
Identify pain points and prioritize the improvements that matter.
Market Opportunities
Discover unmet needs and where to grow next.
Employee Engagement
Measure what drives workplace satisfaction and performance.
Citizen Satisfaction
Gather community feedback to support better decisions.
Brand Performance
Track awareness, perception, and competitive position.
Case studies
Real outcomes, not methodology
MRI System Launch
Market, concept, and price testing that set the launch strategy before a single unit shipped.
Voice of the Citizen
Structured listening that turned citizen feedback into clear, ranked service priorities.
Experience to Impact
Connecting CX improvements directly to revenue and profitability with ROI tracking.
Predictive Satisfaction
Modeling sentiment before it is measured, forecasting satisfaction from behavioral signals.
Synthetic Test Drive
Training risk models without real drivers, using privacy-safe synthetic data at scale.
Figures shown are illustrative placeholders. Replace with verified results.
Why Intellimark
Where research, analytics, and advisory meet
Research Expertise
Rigorous quantitative and qualitative methods, built on decades of practice.
Advanced Analytics
Predictive and prescriptive models that explain the past and shape the next move.
Advisory Services
Senior consultants who translate insight into decisions and action plans.
Proprietary Technology
Intellimark Hub powers every engagement end to end.
Intellimark Hub
Technology that supports every engagement
Every client engagement is supported by Intellimark Hub, giving you access to insights, dashboards, reporting, and progress tracking, on desktop and mobile.
- Survey management
- Brand monitoring
- Synthetic data
- Account health
- Live dashboards
- Automated alerts
Insights
Evidence over opinion
Sourced perspectives on customer experience research, analytics, and advisory.
What Agentic AI Changes, and What It Does Not
Agentic AI will resolve most routine service contacts on its own, but the customers who matter most still want a human, and the firms that win will design for both.
Ivan Stavrev Read → When to Use Synthetic Data
Synthetic data earns its place when real customer data is too scarce, too sensitive, or too slow to move, and only when you can prove the copy behaves like the original.
Elizabeth Blake Read → Experience to Impact: Turning CX Data Into Revenue
Most experience programs measure feeling and hope it pays off. The ones that compound do the opposite: they start from the money and work back to the moments that move it.
Elizabeth Blake Read → Ready to understand what’s driving your results?
Book a consultation and we’ll show you what your data is already telling you.
Book a Consultation