Advisory · Automation
Smart Desk
A governed AI assistant that sits over your internal knowledge, so every employee can reach the firm’s collective expertise in seconds, with sources cited and access controls intact, the largest gains landing with newer and lower-tenured staff.
What it does
An internal assistant that turns your knowledge into instant answers.
Answer from knowledge
Respond to employee questions from your governed knowledge base, so expertise is one question away.
Cite and respect access
Ground every answer in sources and honor permissions, so trust and security hold.
Surface the right thing
Find the document, policy, or expert that answers the question, so people stop hunting.
Close knowledge gaps
Detect where knowledge is missing or stale, so coverage improves over time.
How it works
Connect the knowledge
Bring documents, policies, and systems into a governed layer.
Set the guardrails
Apply permissions, sourcing, and tone.
Answer in seconds
Let employees ask in natural language and get sourced answers.
Find the gaps
Surface where coverage is thin or out of date.
Improve coverage
Feed gaps back into the knowledge base over time.
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Run it continuously, on web and mobile
- Governed AI assistant over your internal knowledge
- Source-cited answers that respect access permissions
- Instant retrieval of documents, policies, and expertise
- Knowledge-gap detection that improves coverage over time
- Web and mobile access included
What you get
A deployed internal knowledge assistant
Faster answers and less repeat escalation
Source-cited, permission-aware responses
Visibility into knowledge gaps
Methodology
A search box that returns ten links isn’t an answer
Keyword search makes employees hunt through documents. Our assistant answers from your governed knowledge, cites its sources, respects permissions, and learns from the gaps it can’t fill.
Keyword knowledge search
- Returns a list of links to read
- Ignores who is allowed to see what
- No citation or confidence in the answer
- Stale gaps nobody notices or fixes
Intellimark Smart Desk
- Answers questions from governed knowledge
- Cites sources and respects access permissions
- Surfaces the right document, policy, or expert
- Detects knowledge gaps and improves over time
Common
questions
What is Smart Desk? +
A deployed internal AI assistant that turns your collective knowledge into sourced answers every employee can reach in seconds.
How is it different from search? +
It is not a search box with a chat bubble. It is a governed layer over your knowledge that answers the question, cites the source, and respects who can see what.
Who benefits most? +
Newer and lower-tenured staff see the biggest lift, because the assistant hands them the answers experts already carry in their heads.
What do you get? +
A deployed internal knowledge assistant, faster answers with less repeat escalation, source-cited and permission-aware responses, and visibility into knowledge gaps.
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