Customer Experience
Customer experience consulting, built for your industry
We are a customer experience consulting firm: research, analytics, and advisory, backed by proprietary technology. We measure the experience, explain what drives it, and give your teams a system to act, tuned to the journey of your industry.
What we do
Research
Surveys, brand, and experience research that reveal what customers really think.
Explore →Analytics
Descriptive, predictive, and prescriptive analytics that turn feedback into decisions.
Explore →Advisory
Recommendations, roadmaps, and action plans your teams can actually run.
Explore →The Hub
Proprietary technology that closes the loop, from feedback to follow-up.
Explore →Why Intellimark
The whole loop, not a score
We measure experience, model what drives it, and give your teams a system to act, so CX becomes a lever, not a dashboard.
Tied to real outcomes
We connect experience to churn, loyalty, and revenue, so every program earns its place in the budget.
Built on our own technology
The Hub and mobile app close the loop between feedback and follow-up, so insight reaches the people who can act.
Long-tail, industry-deep
We know the vocabulary and the journey of your industry, from patient to subscriber to citizen.
Customer experience for your industry
We build CX programs around the journey and vocabulary of your industry, from patient to subscriber to citizen.
Frequently asked questions
What does a customer experience consulting firm actually do? +
We help you understand the experience your customers have, why it drives them to stay, leave, or refer, and what to change. That means research to measure it, analytics to explain it, advisory to prioritize the fixes, and technology, the Hub, to close the loop and act on it.
How is Intellimark different from a big consulting firm? +
We pair rigorous CX research and analytics with our own proprietary technology, and we work deep in specific industries rather than selling a generic framework. You get senior attention, industry-specific insight, and a system to act on it, not a slide deck.
Which industries do you work with? +
We run CX programs across telecom, healthcare, retail, luxury, public sector, and more. Each program is built around the journey and vocabulary of that industry rather than a one-size template.
Do you only measure experience, or help improve it? +
Both. Measurement is the start. We identify the experiences that drive your outcomes, hand your teams prioritized actions, and use the Hub to close the loop so poor experiences are followed up, not filed.