Built for: Brand, communications, marketing and CX teams.
What you can do
Set up your brand profile
Brand names and variations, competitors, social handles, keywords and the countries you care about.
Monitor mentions
News, social, review and forum mentions in one feed, filtered by sentiment, region and source.
Understand sentiment
Sentiment over time, by channel, and the drivers behind positive and negative mentions.
Compare competitors
Volume, sentiment, topics and market position against the competitors you choose, with generated insights.
Topics and voices
Emerging topics, and the voices with the most reach in your conversation.
Alerts
Alerts for negative spikes, viral negative posts, regulatory mentions and competitor surges, which your team can resolve or reopen.
Request reviews
Review request campaigns by email or SMS, with consent, opt-out, suppression lists and follow-ups.
Draft replies with approval
AI-drafted replies that go through a four-eyes approval step, with a full audit trail.
Staying informed
- A weekly email digest and daily snapshots of your reputation.
- Connect your own Trustpilot account to bring in your reviews.
- Export charts as CSV, PNG or SVG.
Works with
- Brand Performance: brand tracking from awareness to advocacy.
- Customer Experience: a complete feedback programme across locations, accounts and journeys.