Built for: City and county managers, performance and communications teams.
What you can do
Launch without logins
Build a resident survey and publish it as a public link residents can answer without creating an account.
Reach every resident
Tracked links for your website, social media, email and QR codes, plus bulk email sends to resident lists.
Trust the responses
Integrity checks flag duplicate and suspicious responses, with an audit log for every result.
See where responses come from
Live results filtered by date, channel and device, and a map of where responses originated.
Understand what residents say
Text analytics on open answers, driver analysis, cross-tabs, a dimension view of service areas, and an AI summary with recommendations.
Track progress over time
Year-over-year trends across survey waves, so you can show residents and council what has changed.
Compare with other jurisdictions
Benchmark your results, question by question and by service area, against published city and county survey results.
Bring in service requests
Import 311 service request data from a file, preview the mapping, and read it alongside what residents say in surveys.
Report to council
Compliance report templates such as an annual satisfaction report and a quarterly pulse, executive and detailed reports in PDF and PowerPoint, and CSV exports.
Your data stays yours
Your surveys and responses are private to your organisation. Comparisons draw on published survey results, never on another jurisdiction’s private data.
Works with
- Reporting and dashboards: scheduled reports, dashboards and notifications.
- Languages: surveys, reports and the interface in your audience’s language.
- Security and privacy: eU hosting, isolation, encryption and data subject rights.