Advisory · Automation
Front Desk
An always-on AI service agent that handles customer conversations across channels, resolves routine contacts end to end, and escalates with full context when judgment is needed, so deflection finally turns into resolution.
What it does
An AI agent that resolves customer conversations end to end.
Resolve, not just deflect
Handle routine contacts end to end across channels, so customers get answers instead of a queue.
Hold context
Carry history and intent across the conversation, so customers never repeat themselves.
Escalate with context
Hand the hard contacts to humans with full history, so judgment is applied where it pays.
Track what matters
Monitor SLAs, resolution, and deflection in real time, so service quality stays visible.
How it works
Connect the channels
Bring chat, email, and messaging into one agent.
Ground the agent
Train it on your policies, knowledge, and tone.
Resolve autonomously
Handle routine contacts end to end with guardrails.
Escalate with context
Route the high-stakes contacts to humans, fully briefed.
Measure and improve
Track resolution and deflection, and tune over time.
Powered by the Hub
Run it continuously, on web and mobile
- Always-on AI service agent across channels
- Autonomous resolution of routine customer contacts
- Context-rich escalation to human agents
- Canned responses, SLA tracking, and conversation analytics
- Web and mobile access included
What you get
A deployed customer-facing service agent
Higher first-contact resolution and deflection
Context-rich human handoffs
Live conversation and SLA analytics
Methodology
A scripted bot deflects tickets, not problems
Rule-based chatbots bounce customers around and escalate everything hard. Our agent resolves routine contacts end to end, holds context across channels, and escalates with full history when judgment is needed.
Scripted chatbot
- Follows rigid decision trees
- Loses context between channels
- Escalates anything off-script
- Deflects the ticket without solving the problem
Intellimark Front Desk
- Resolves routine contacts autonomously, end to end
- Holds context across channels and conversations
- Escalates to humans with full history and intent
- Tracks SLAs, resolution, and deflection in real time
Common
questions
What is Front Desk? +
A deployed AI service agent that resolves routine customer conversations end to end and escalates with context when a human is needed.
How is it different from a chatbot? +
Chatbots deflect. Front Desk resolves, escalates with full context, and learns from every contact, so resolution rates actually move.
Where do humans fit? +
At the contacts where money, emotion, or ambiguity are highest. The agent handles routine volume and hands the rest over fully briefed.
What do you get? +
A deployed customer-facing service agent, higher first-contact resolution and deflection, context-rich human handoffs, and live conversation and SLA analytics.
More in Advisory
All advisory →