Patient experience research and analytics for healthcare
Patient experience research and analytics for healthcare providers: understand the full care journey, find where patients lose trust, and improve satisfaction and outcomes.
A patient does not separate the medicine from the experience around it. The wait for an appointment, the clarity of a diagnosis, the tone at the front desk, the confusion over a bill, all of it becomes how they feel about the care they received, and whether they come back or recommend you. In healthcare that perception is not soft: it shapes loyalty, reputation, and increasingly the reimbursement and ratings a provider lives by.
Intellimark studies the patient experience across the whole care journey, not just the clinical moment. We design research that respects the sensitivity of the setting, measure satisfaction and effort at the points that matter, and identify where patients lose trust, drop out of care, or leave for another provider. The findings come back as specific, prioritized improvements your clinical and administrative teams can act on, supported by the Hub so feedback is followed up, not filed.
The whole care journey
We measure access, care, discharge, and billing as one experience, because that is how the patient experiences it.
Designed for the setting
Research built for the sensitivity and compliance realities of healthcare, not a generic customer survey dropped onto patients.
Insight that reaches the team
The Hub routes patient feedback to the people who can act on it, so a bad experience becomes a fixed process, not a filed complaint.
Backed by our full CX practice
Every industry program draws on the same three pillars and the Hub that connects them.
Research
Surveys, brand, and experience research that reveal what customers really think.
Explore →Analytics
Descriptive, predictive, and prescriptive analytics that turn feedback into decisions.
Explore →Advisory
Recommendations, roadmaps, and action plans your teams can actually run.
Explore →The Hub
Proprietary technology that connects the loop, from feedback to follow-up.
Explore →Frequently asked questions
How is patient experience different from patient satisfaction? +
Satisfaction is a single reaction; patient experience is the sum of every interaction across the care journey, from booking to billing. We measure the whole journey so you can see not just how satisfied patients are, but exactly which experiences drive that satisfaction and their decision to return or refer.
Do you handle patient data responsibly? +
Yes. We design research and feedback handling with the sensitivity and privacy the healthcare setting demands, and we advise on the right, compliant setup for collecting and acting on patient feedback rather than routing it through unsecured channels.
Can you help improve our ratings and reputation? +
We identify the specific experiences that drive whether patients recommend you and how they rate you, then help you close the loop on poor experiences and prioritize the improvements that move those numbers, rather than chasing reviews after the fact.
Do you work with clinics as well as larger providers? +
Yes. We scale the research to the provider, from individual clinics and practices to larger healthcare organizations, and adapt it to your patient population and the services you offer.