Documentação
O que cada parte do Intellimark Hub faz e como os módulos funcionam juntos.
Research
Customer Experience
A full feedback programme, not a survey tool: collect feedback across every location, account and journey, see what customers talk about, and send the right report to the right people.
Ler →Employee Experience
Employee Experience runs confidential engagement surveys that report by team without ever identifying a person. Managers see what is driving engagement in their own area, and HR sees the whole organisation.
Ler →Voice of the Citizen
Voice of the Citizen helps cities and counties hear from residents, understand what matters to them, and report back to council and the public with confidence in the numbers.
Ler →Digital Experience
Digital Experience shows what visitors do on your website and asks them how it felt, at the moment it matters. One snippet gives you analytics, replay, heatmaps, friction signals and targeted feedback.
Ler →Brand Performance
Brand Performance runs brand tracking studies and shows how people move from awareness to advocacy, and how that changes wave over wave.
Ler →Analytics
Root Cause Analysis
Root Cause Analysis ranks the reasons customers are unhappy by how often they occur and how much they matter, and shows whether the fixes you are making are working.
Ler →Reputation Intelligence
Reputation Intelligence brings public mentions and reviews of your brand and competitors into one place, alerts you when something needs attention, and helps you respond.
Ler →Account Health Score
Account Health Score gives every B2B account a single health score built from what the customer tells you, how they use your service, what they spend and how the relationship is going, and puts that score in the CRM your teams already work in.
Ler →Predictive Satisfaction Score
Surveys hear from a fraction of your customers. Predictive Satisfaction Score estimates satisfaction for the rest, flags customers who are likely to be unhappy, and forecasts where the score is heading.
Ler →Churn Modeling
Churn Modeling estimates each customer's risk of leaving, explains what is driving it, and turns at-risk customers into plays your team can run.
Ler →Experience to Impact
Experience to Impact connects what customers tell you with what they spend. It tests whether loyalty and spend move together in your own data, and which parts of the experience separate higher-spending customers from lower-spending ones.
Ler →Customer Lifetime Value
Customer Lifetime Value predicts what each customer is likely to be worth, shows how accurate that prediction has been on your own history, and hands the findings to the teams who can act.
Ler →Acting on feedback
Closed-Loop
Open cases automatically from survey responses, route them to owners, reply to customers and verify recovery with a follow-up survey in Intellimark Hub.
Ler →Action Plans
Action Plans turn a finding into work with an owner, a deadline, a baseline and a target, and then answer the question most improvement programmes never do: did it work?
Ler →AI
Service Experience
Service Experience brings your customer conversations into Hub. Every conversation is read with the same topics as your surveys, agents get answers from your own documents with the source cited, quality is scored on every conversation, and what customers keep contacting you about hands off to the teams who can fix it.
Ler →Synthetic Data
Synthetic Data lets you test an idea with AI personas before you spend on fieldwork. Build personas for your audience, run simulated research on them, and take the direction into your real study.
Ler →Platform
Access and governance
Hub is built for organisations where different people should see different data. Access is controlled at three levels: what someone can do, which modules they can open, and which rows of data they can see.
Ler →Security and privacy
Hub handles feedback from customers, employees and residents, so privacy is part of how each module works rather than a setting added afterwards.
Ler →Languages
Feedback programmes cross borders. Hub lets respondents answer in their own language, and lets each reader receive reports in theirs.
Ler →Integrations and data
Hub works alongside the systems you already run. We connect it to leading CRM, marketing, service and messaging platforms, and results flow back out as reports, feeds, tickets and webhooks.
Ler →Moving to Hub
Switching platforms should not mean starting your trends from zero. We migrate your survey history into Hub, so year-over-year comparisons work on day one.
Ler →Reporting and dashboards
Results only change things when the right people see them. Hub builds reports for each audience, sends them on a schedule, and keeps every view within the reader's data scope.
Ler →Mobile app
The Intellimark app puts Hub in your pocket. Get alerted the moment something needs you, work your cases and tasks, and check results from anywhere. It is available on the App Store and Google Play for anyone with a Hub account.
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