Built for: CX and insight teams.
What you can do
Upload and score
Upload a customer file with scores and any driver columns. Scoring runs in the background.
Headline view
Average predicted score, predicted NPS, and how many customers are at high risk.
Risk distribution
High, medium and low risk groups, with a click-through to the customers in each.
Top drivers
The drivers with the most impact on satisfaction, with their average score and trend.
A six-month forecast
Where satisfaction is heading, with a confidence band. Export the chart as CSV, PNG or SVG.
Per-customer predictions
Current and predicted score for each customer, the expected change, NPS category and a recommended action.
Over time
The trend view follows driver impact and predicted score across each upload, so you can see whether the drivers that matter are changing.
Works with
- Churn Modeling: which customers are likely to leave, and why.
- Customer Experience: a complete feedback programme across locations, accounts and journeys.
- Closed-Loop: turn unhappy responses into owned, tracked cases.