Front Desk
Deploy LLM-powered assistants trained on your internal knowledge to deliver fast, on-brand answers across your digital touchpoints.
Front Desk reduces support workload, improves response times, and captures more qualified leads by adapting to user intent while reflecting your voice and standards.
Front Desk deploys LLM-powered assistants trained on your knowledge to resolve inquiries, qualify leads, and deliver brand-consistent support 24/7.
What We Solve
Website visitors expect instant, relevant answers; generic chatbots frustrate and leak leads.
Front Desk uses your own content and brand voice to resolve inquiries and qualify prospects 24/7—without exposing sensitive data to the open web. Explore First Desk for agentic support, our Experience to Impact post, or the First Desk Customer Support case study.
Who It's For
Marketing, CX, and digital leaders who want on-site chat that converts—covering lead capture, FAQ deflection, and after-hours support.
What We Configure
We design Front Desk around your intents, knowledge, and handoff needs—not a generic chatbot template.
Intent & Topic Coverage
High-value questions, tasks, and workflows your assistant must handle with confidence.
Knowledge & Content
Documents, FAQs, and support history that power accurate, up-to-date responses.
Lead & Handoff Flows
Qualification questions, routing logic, and handoff criteria that keep humans in the loop.
Guardrails & Brand Voice
Tone, escalation rules, and safety boundaries that protect your brand and users.
Business Impact
Front Desk informs conversion and support decisions—so you capture more leads and deflect routine queries without scaling headcount.
Conversion Uplift
Increases engagement and lead conversion by guiding users through frictionless, intelligent conversations.
Cost Reduction
Reduces support costs by deflecting repetitive queries from service teams and freeing up human agents.
Faster Support
Responds instantly to common customer and employee questions across departments and time zones.
Key Metrics
Engagement rate, deflection rate, lead capture rate, average resolution time, CSAT delta, and missed intent rate.
Execution Framework
We combine knowledge bases, CRM data, and conversation history so your Front Desk assistant answers accurately and hands off when needed. Deliverables are built for your workflow: live widget and APIs for digital teams, usage reports for support leads, and tuning dashboards for continuous improvement.
Knowledge & Data Sources
- Knowledge base content, FAQs, product guides, and manuals
- CRM records and conversation transcripts
Tech Stack
- GPT-style LLMs with embedding-based retrieval
- Vector search, conversation logging, and user authentication logic
Stakeholders
- Customer support leads, sales enablement, and digital teams
- IT architects and compliance managers
Outputs
- Live assistant widget and integration APIs
- Usage reports, handoff workflows, and tuning dashboards
Methodology
Our Front Desk methodology runs in five phases, with checkpoints so you can expand intents or content over time.
-
1
Define Use Cases
Map workflows where an LLM assistant can improve resolution, speed, or experience.
-
2
Prepare Knowledge Base
Ingest internal documents, FAQs, and trusted content sources, structuring them for retrieval.
-
3
Configure Assistant
Define brand voice, escalation logic, lead capture flows, and conversation rules.
-
4
Test & Tune
Test with real scenarios, refine prompts, and validate accuracy, tone, and guardrails.
-
5
Launch & Monitor
Deploy on site, monitor performance and handoffs, and iterate based on usage.
Why It Matters
AI is transforming customer support and lead capture. The statistics below show adoption and impact.
Frequently Asked Questions
What is Front Desk?
Front Desk deploys LLM-powered assistants trained on your internal knowledge to resolve inquiries, qualify leads, and deliver brand-consistent support in real time. It adapts to user intent and context while reflecting your voice and standards.
How is it trained?
Assistants are trained on your documents, FAQs, and support history—not the open web. Responses stay accurate and up to date as your knowledge base evolves, and sensitive data remains within your boundaries.
Who uses Front Desk?
Marketing, CX, and digital leaders who want on-site chat that converts. Typical use cases include lead capture, FAQ deflection, and after-hours support. We tailor training, flows, and integration to your knowledge base and CRM.
How does it capture leads?
The assistant qualifies prospects, collects details, and routes them to the right teams. Custom escalation paths and UI match your brand; integration with CRM and marketing tools keeps leads in your pipeline.