Digital Government Metrics That Matter

How a government agency defined and tracked digital service performance to improve adoption and satisfaction.

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Challenge

How a government agency defined and tracked digital service performance to improve adoption and satisfaction.

We worked with the client to define scope, run the work, and deliver actionable recommendations.

Approach

We applied our standard approach: understand the challenge, design the solution, execute, and report with clear next steps.

Solution

We delivered a market-entry playbook.

We surveyed 600+ consumers in each market, with quotas by age, region, and category usage. We reported awareness, consideration, and key attributes for the client and three main competitors. Analysis highlighted where the brand had a natural fit and where it needed to build from scratch. We delivered a market-entry brief, messaging priorities, and a high-level channel plan. Timeline: 10 weeks.

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Outcome

The brand entered with evidence-based priorities:

Metrics / Results

2 markets assessed with awareness and consideration baselines

3 competitors benchmarked per market

Market-entry brief used by regional and global teams

Channel priorities aligned with research findings

Fin.

How a government agency defined and tracked digital service performance to improve adoption and satisfaction.

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